whatsapp business api integration with crm

You can convert WhatsApp conversations into support tickets.

Your entire support team can answer customer requests on WhatsApp and other support channels simultaneously without ever having to switch tabs.

When your support team grows bigger, you cannot use the WhatsApp Business account because the app limits you to a maximum of 2 users - one on the mobile app and one on the WhatsApp web.īut by integrating the Business API with an omnichannel customer support tool like DelightChat: 4 ways ecommerce businesses can benefit from WhatsApp Business API

What are the benefits of using the WhatsApp Business API? Let’s take a look at 4 of the main benefits that you get soon after integrating the API. Lift limitations: You are no longer limited by the restrictions of the WhatsApp business app once you integrate with an all-in-one support inbox like DelightChat.Integrations: With the WhatsApp API, you can integrate your WhatsApp Business account and respond to messages directly from your CRM or customer support tool.Chatbots: You can avoid answering common questions by creating chatbots that automatically respond based on answers from a database.Automatic messaging: You can create message templates to automatically update customers with their order details, shipping information, appointment reminders, payment updates, and more.Here are some of the most powerful features that the WhatsApp API offers: Because you’re no longer limited to the app, you can extend the functionality of WhatsApp by building tools around the API.

One of the most crucial features of WhatsApp API is extensibility. Let’s look at some of the features of this API and the awesome benefits that it offers to businesses. So, support teams can respond to customers from a single WhatsApp number and a single dashboard. The WhatsApp API lets you integrate your WhatsApp Business account with an existing customer support tool. But larger businesses were unable to use the app due to restrictions on the maximum number of active users at a time.Ĭonsidering this, Facebook released the WhatsApp Business API for businesses. After the WhatsApp Business app was released, smaller ecommerce businesses started supporting customers over WhatsApp.

Whatsapp business api integration with crm